Q & A
Q: Which shipping providers do you use for shipping orders?
A: We use USPS (United States Postal Service) and UPS (United Parcel Service) to ship our handmade items.
Q: How are the shipping rates calculated?
A: The shipping rates are calculated based on the weight, dimensions, and destination of the package. You can view the shipping cost during the checkout process.
Q: How long does it take to process and ship an order?
A: We aim to process and ship orders within 1-3 business days after they are placed, unless otherwise specified. Please note that custom or personalized items may require additional processing time.
Q: How will I know when my order has been shipped?
A: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. You can use this information to track the progress of your shipment.
Q: What items are eligible for returns?
A: Returns are accepted for candles, wax melts, Christmas ornaments, and individual jar decor items. However, please ensure that these items are unused and undamaged.
Q: What is the process for initiating a return?
A: To initiate a return, please contact our customer support team or reach out to the owner. They will guide you through the return process and provide you with a returning shipping label if applicable.
Q: How does the refund process work?
A: A full refund will be issued once the returned item is delivered to us and inspected. Please note that if any parts are missing or the item is damaged, the refund may be rejected for those particular components.
Q: Can I return custom or personalized items?
A: Unfortunately, we do not accept returns for custom or personalized items as they are specially made for you.
Q: What should I do if I want to return a wholesale order?
A: If you wish to return a wholesale order, please get in touch with our team member or owner to discuss the return process.
Q: Can I return wall sconces, wall signs, and mason jars set decor?
A: Yes, returns are allowed for wall sconces, wall signs, and mason jars set decor. However, the customer is responsible for arranging the return shipping and covering the associated shipping fees. If you would like to use a shipping label provided by Jarful House, the shipping fee will be deducted from your total refund amount.
Q: What happens if my returned item is damaged or missing parts?
A: If the returned item is damaged or has missing parts, those components may not be eligible for a refund. We reserve the right to reject refunds for damaged or incomplete items.
Q: Who makes the products that you sell? A: All of our products are handmade, and they are made by myself. I take pride in creating each item with care and attention to detail.
Q: Are all the items in your store handmade? A: Yes, all the items in our store are handmade. We believe in the craftsmanship and uniqueness that comes with creating products by hand.
Q: Who is responsible for making the handmade items? A: The handmade items available in our store are made by myself. I am dedicated to ensuring the quality and craftsmanship of each product.
Q: How do you ensure the quality of your handmade items? A: As the maker of the products, I personally oversee the entire production process to ensure the highest level of quality. I pay attention to every detail and take pride in delivering well-crafted and beautiful items.
Q: Can I trust the quality of your handmade items? A: Absolutely! We are committed to providing you with high-quality handmade products. Each item is carefully crafted with attention to detail and made with love and passion.
Q: What sets your handmade items apart from mass-produced products? A: Our handmade items are unique and distinctive because they are individually crafted with care. Unlike mass-produced products, each item has its own character and reflects the artistry and personal touch that comes with being handmade.
Q: Are your handmade items made with any particular materials? A: Our handmade items are made using a variety of materials, depending on the specific product. We strive to source high-quality materials that complement the craftsmanship and design of each item.
Please note that all returns are subject to our inspection and approval. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.